What is front desk?

What is front desk?

: the desk in a building where visitors are greeted We checked into the hotel at the front desk.

What does front desk do in hotel?

A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests and verifying reservations. They are also tasked with helping guests with any questions or complaints.

Why is front desk important?

The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out.

What is the definition of reception desk?

noun. a desk at which a receptionist works, as in an office. a counter, as at a hotel, at which guests are registered.

What is the front desk of a hotel called?

The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks.

How can I improve my front desk performance?

How to improve your front desk operations

  1. Know your guests inside out.
  2. Prioritize your tasks accordingly.
  3. Offer regular training to your staff.
  4. Learn about the local area.
  5. Harness the power of technology.
  6. Embrace automation.

What is the difference between front office and front desk?

Unlike front desk management, a front office manager might be employed in any number of industries, though the work duties are typically the same across the board.

What is the height of a reception desk?

Employee work surface regulations: reception desk height on the finished floor should be between 28 and 34 inches. normal seating height should be 30 inches high.

What is the main function of the reception desk?

An office reception desk is essentially a waypoint for people and customers. This means the design of the space should allow for comfort and ease by providing seating and easy storage. A receptionist is the guide who helps visitors move on to their next destination.

What is front desk receptionist?

A Receptionist is a professional who manages the front desk of an organization. They are usually the first point of contact for customers. Receptionists also perform various administrative tasks. Post this job for free.

What are the front office personality?

A desire to be helpful, but also diplomatic and tactful. The ability to listen, hard-working, and punctual. A willingness to reflect management policy should be able to make quick decisions, The ability to get along with co-workers, and a pleasant approach and a good motivator and coordinator.

How do I manage my front desk?

10 tips to make sure your front desk staff are always prepared for the next guest

  1. Be proactive – know your guest before they know you.
  2. Begin with the end.
  3. Execute on the most important priorities.
  4. Making every micro-moment an opportunity.
  5. Listen with the intent to understand.
  6. Take a holistic approach to customer service.

What do you call a front desk person?

A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business.

What is the standard desk size?

The standard computer desk has 50 inches in width, a height of 28-30 inches, and a desk depth of 25 inches. The depth of the desk should be generous enough to fit a computer monitor, a keyboard, and a mouse.

What is reception desk?

What are the three 3 important functions of front desk and why?

Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.

How do I describe my front desk on a resume?

Front Desk Officer/receptionist

  1. Greet guests and help them check-in.
  2. Answer phone calls regarding room inquiries and reservations.
  3. Make calls to different vendors to cater guests’ needs and requests.
  4. Reply to emails regarding room inquiries and reservations.

What makes a good front office?

Friendly Attitude Rather, you want someone who is authentic and greets patients who come to your clinic with a pleasant attitude. Front office staff cannot allow personal troubles to plague them. They have to be able to keep their private life private and not let any personal drama affect the way they treat patients.

What makes a good front desk receptionist?

Your receptionist is at once the client-side face of your company, and the administrative grease that keeps the machine running. The best receptionists are adept at organization, have a strong suite of generalist technical skills, emotional intelligence and the ability to handle multiple different tasks.