How do I talk to Telkom customer care?

How do I talk to Telkom customer care?

Corporate Customer Care:

  1. Telkom Mobile: 200.
  2. Telkom fixed line: 0800 200 000.
  3. Other Networks: 020 4600 200.
  4. Email: – [email protected].

Where can I complain about Telkom?

If you experience a problem with your Telkom service, call 10212 or for account enquiries call 10210. Ask the agent for a reference number. In those unfortunate instances where a problem arises, Telkom will follow the procedures outlined in this section in attempting to resolve your complaint expeditiously.

How do I access my Telkom account?

Your account can be linked to an e-mail address of your choice when you register at You can also view your bill online by registering at

How do I check my Telkom data balance online?

How to view your Telkom Fixed LTE data usage

  1. Select ‘USSD’ from the menu on the left.
  2. Enter the USSD code *188#
  3. Click ‘Send’.

What do I do if my Telkom data is not working?

Restart your device Wait a couple of seconds and turn it back on. Check your status icon and test the speed of your LTE connection by opening some websites or downloading some smaller apps.

How do you buy data on Telkom?

6. How to buy Telkom prepaid LTE data

  1. Open the Telkom app and navigate to the main dashboard.
  2. Select your account.
  3. Click the buy option.
  4. Select data bundles.
  5. Choose the bundle type – LTE/LTE-A once off.
  6. Pick a bundle amount e.g. 5GB + 5GB.
  7. Choose your payment method.

How do I cancel my Telkom contract?

Submit your cancellation request via email to [email protected] for Fixed Line business, or [email protected] for Mobile Services.

How do I email Telkom?

Your Telkom Internet username and password were sent to you by SMS. If you don’t have them, simply send an email to [email protected] or phone the Telkom Internet help desk on 10210.

How do I recharge my Telkom data?

How to top up your Telkom LTE data:

  1. Step 1: Navigate to your Telkom App.
  2. Step 2: You will get to the main dashboard on your screen.
  3. Step 3: Navigate to accounts.
  4. Step 4: Select Buy.
  5. Step 5: Scroll through the list of options and select Data Bundles.
  6. Step 7: Select your preferred bundle amount eg.

What number do I call for Telkom data?

Buying data on Telkom You can also buy data directly through a recharge card. Dial *188*Voucher card number# and tap call and the data bundles will be purchased. The amount of data is on the recharge card.

How do I check my data?

Check Data Usage From an Android Device To check your current month’s usage on your Android phone, go to Settings > Connections > Data Usage. The screen shows your billing period and the amount of cellular data you’ve used so far. You can also set a mobile data limit on this screen.

How do I activate Telkom data?

Activate your broadband service Type in Complete the required fields with your Telkom telephone number and order number (sent to you by SMS).

What do I dial to buy data on Telkom?

How do I buy Telkom 10GB for R99?

Dial *180# to switch to Prepaid LTE and get 10GB of data for R99!

What are the penalties for Cancelling Telkom contract?

A Telkom customer service agent confirmed that customers would pay a cancellation admin fee of R809 and the remaining value of the device. The Consumer Protection Act (CPA) stipulates that mobile operators should be given 20 days’ notice for the cancellation of a contract.

How do I cancel my Telkom airtime on data?


  1. Log into the Telkom app.
  2. Navigate to “My Products”
  3. Select “Manage”
  4. Choose “Protect Your Mobile Number”
  5. Set this option to “On”
  6. Then go to “My Products”
  7. Select “Subscriptions”
  8. Choose “Content Services”

How do I cancel my Telkom bundle data?

Once you’re logged in to your Telkom profile, select ‘ Manage My Accounts. ‘ Click on the applicable account to view your existing Telkom subscriptions. Then select the ‘ Cancel your services ‘ option on any products which you want to cancel.

How do I renew my Telkom data bundles?

Telkom said data transfers can be accomplished via the *180# USSD menu. In addition to the ability to transfer mobile data to other users, Telkom subscribers will now also enjoy extended data validity periods.