How do I report a fault on my BT phone line?
How do I report a fault on my BT phone line?
Text PHONE to 61998 (charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
How do I report a fault with my landline?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly.
Can I contact BT by phone?
179 359 6931BT Group / Customer service
Can I report a fault on someone elses line?
Can I report or check a line fault on another person’s BT line? Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated.
How do I check if my phone line has a fault?
Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it. If you can make calls, the fault is likely to be with one of your pieces of equipment. Plug in your pieces of equipment one by one.
Why is my landline phone crackling?
More often than not, the reason for a crackling noise in your cordless phone is due to interference from other electronic devices or a poor signal between your phone and the base unit.
Why does my landline phone not have a dial tone?
If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. If you have no dial tone on your cordless phone, check the battery and charge it if it’s low. Make sure your cordless phone’s base unit is plugged into a working electrical outlet.
How do I speak to BT business customer services?
Call us:
- 0808 100 2440. Available 24/7.
- 0800 011 3237. Available 24/7.
- 0800 800 154. Available 24/7.
- 0800 800 152. Available 24/7.
- 0800 110 011. Available 24/7.
- 0800 389 0598. Available 24/7 for Connect or Collaborate user feature pack customers.
- 0800 389 0537. Monday-Friday 08:00 – 18:00.
- 0808 1002440. Monday-Friday 09:00 – 17:00.
How do I speak to a human at BT?
If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Make sure you have your account number to hand when you get in contact (you can find this on your bill).
How do I check if my phone line is active?
In some situations, you might need to check if there is an active phone line at the property especially when you just moved in. An easy way to check if your phone line is active is by plugging a phone into your wall socket. If you hear a dial tone this means you have an active phone line.
What does it mean when you call someone and there is no dial tone?
This generally only happens when the Keypad is active in the Phone app and the the phone isn’t in “Silent mode”. These sounds are usually refered to as “Touch-Tone” (not dial tone). This is actually dual-tone multi-frequency signaling (DTMF).
Why does my BT phone have no dial tone?
Re: phone line has no dial tone Make sure the front plate is firmly clipped in place. I would unplug the hub completely whilst attempting to get the faceplate to make a good connection and restore dial tone or DLM might take action with the multiple disconnects.
How do I know if my BT phone line is working?
Text HELP followed by your landline number to 61998 (charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
Is BT customer service number free?
Can I contact Openreach directly?
Alternatively you can call us on 0800 023 2023 (option 1).