Can you pay Duke Energy over the phone?

Can you pay Duke Energy over the phone?

In reality, Duke Energy never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid electric service disconnection. Customers can make payments online, by phone, by automatic bank draft, by mail or in person.

Can I pay Duke Energy bill with credit card?

Duke Energy works with Speedpay® to provide you with the option of using your credit card, debit card or electronic check to make payments. Currently there is no fee for payments made toward residential accounts. The convenience fee for a nonresidential account is $8.50 per payment.

How can I pay my Duke Energy bill?

Pay in a convenient and simple way at your local Money Services location, part of the Kroger Family of Stores in states including South Carolina, Ohio, Kentucky and Indiana. Find your nearest location online and head in store at a time that suits you to pay your bills and get advice from our friendly team.

How do I check my Duke Energy bill?

You can view your bill details by clicking on the PDF in your Bill Ready notification email. The PDF bill is an exact replica of your paper bill.

Can I pay Duke Energy with a debit card?

DukePay currently accepts credit cards, Duke Flex Card, and electronic checks. Accepted credit card types (Visa, MasterCard, Discover, American Express, etc.) will vary by Duke department. Debit cards issued by Visa or MasterCard are acceptable forms of payment in DukePay.

What is the 1 800 number for Duke Energy?

Customers who are unable to self-serve can contact the company: Duke Energy Carolinas: 1-800-777-9898. Duke Energy Progress: 1-800-452-2777.

Can I pay someone else’s Duke Energy bill?

The Customer of Record must have their Social Security number or other Personally Identifying Information on file to add an Authorized Person. The Authorized Person will be asked to verify the Customer of Record’s Social Security number or other Personally Identifying Information each time they contact Duke Energy.

How do I contact Duke Energy?

Customers should download the company’s mobile app or visit or for information and most service transactions. Customers who are unable to self-serve can contact the company: Duke Energy Carolinas: 1-800-777-9898. Duke Energy Progress: 1-800-452-2777.

Can you Chat with Duke Energy Online?

Open the blue “Chat” window at the bottom of your browser to be connected with a representative. Ideal for quick questions and order support. Available Monday – Friday, 9 a.m. – 9 p.m. ET, excluding federal holidays.

Why is Duke Energy bill so high?

Duke Energy tells Local 12 that electric bills are increasing, but that it’s out of the company’s control. In Kentucky, where Palmer lives, Duke said prices are up after a plant had to temporarily shut down for maintenance late last year.

Does Duke Energy give you a grace period?

The grace period was enacted because of financial impacts from the COVID-19 pandemic. Five months later, Duke Energy said it’s ending the grace period and will begin disconnecting service for nonpayment as early as next week.

What is Speedpay Duke Energy?

Speedpay does charge a processing or convenience fee ($1.50) to process a debit, credit or eCheck payment. Duke Energy does not keep any portion of this fee. There is no fee if you pay through paperless billing (ebill).

How do I contact Duke?

If you are a student or parent with questions about Duke or the application process, we encourage you to email us at [email protected] or call our office at 919-684-3214. If you would like to reach someone else at Duke, you can call Duke University Information at (919) 684-8111.

Why is my energy bill doubled?

Cumulatively, you may see your bill spike because of a combination of particularly cold weather, energy inefficiency around the home, and poorly performing insulation. If your bill has increased dramatically, then it may be time to look at tariffs from other suppliers.

What can make your electric bill spike?

10 Reasons Your Electric Bill Is So High

  • Devices Drawing Phantom Energy.
  • Using Old, Inefficient Appliances.
  • Lighting Your Home With Traditional Incandescent Bulbs.
  • Leaving Lights or Appliances On.
  • Putting Significant Demand on Your HVAC System.
  • Using a Lot of Hot Water.
  • Staying Indoors More.
  • Greater Use of Devices.

How do I pay my meter bill online?

Here are the simple steps to follow:

  1. Visit the official website of PHCN.
  2. Choose your electricity supplier.
  3. Fill in your prepaid meter details, which includes your name, meter name, and location.
  4. Choose an online payment method and fill in the promoted details, including bank name, credit card type, and number.