What are the most common problems passengers face at check in?

What are the most common problems passengers face at check in?

Airline passengers’ 5 Most Common Problems and how to solve them

  • Baggage Theft.
  • Delayed Flights. “Your flight is delayed.” is the most frustrating thing you can hear as a passenger.
  • Uncomfortable seats. Narrow and cramped seats will always be a problem for passengers.
  • Hidden charges.
  • Customer Service.

What is the purpose of 14 CFR Part 382?

This rule prohibits both U.S. and foreign carriers from discriminating against passengers on the basis of disability; requires carriers to make aircraft, other facilities, and services accessible; and requires carriers to take steps to accommodate passengers with a disability.

What does the ACAA do?

The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability.

What is an enplaned passenger?

The term “enplaned passenger” is widely used in the aviation industry, and is loosely defined as a passenger boarding a plane at a particular airport.

Can airlines refuse sick passengers?

Can airlines refuse sick passengers? Airlines have the right to refuse passengers who have conditions that may get worse or have serious consequences during the flight. If encountering a person they feel isn’t fit to fly, the airline may require medical clearance from their medical department.

How would you handle a difficult passenger at the airport?

Actions that drivers can take include the following:

  1. Speak clearly and ask passengers to repeat information if you are unsure.
  2. Remain calm, polite and professional at all times. Don’t take insults or offensive language personally.
  3. Maintain self control.

Who must comply with Part 382?

all U.S. carriers
Part 382 applies to all U.S. carriers, regardless of where their operations take place, except where otherwise provided in the rule. Therefore, as a practical matter, Part 382’s service animal provisions and aircraft accessibility provisions apply to U.S. carriers regardless of where they are operating.

Can airlines ask for proof of disability?

Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person’s ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.

Can airlines ask what your disability is?

What does ACAA stand for?


Acronym Definition
ACAA Air Carrier Access Act of 1986
ACAA Association of Certified Accountants of Azerbaijan
ACAA Air Carrier Association of America
ACAA Amazigh Cultural Association in America

What does Enplanement mean?

or process of boarding an aircraft
Noun. enplanement (countable and uncountable, plural enplanements) The act or process of boarding an aircraft.

What does deplane mean in airplane?

to disembark from an airplane
Definition of deplane intransitive verb. : to disembark from an airplane.

What illnesses can stop you from flying?

if you suffer from or have had:

  • angina or chest pain at rest.
  • an infectious disease (e.g. chickenpox, flu), including COVID-19.
  • decompression sickness after diving (sometimes called ‘the bends’)
  • increased pressure in the brain (due to bleeding, injury or infection)
  • infection of your ears or sinuses.
  • recent heart attack.

What happens if you can’t fly due to illness?

If you’re too sick to fly, you can rebook a different flight but there will be a change fee of $200 to $300. And you’ll have to pay the difference if the new fare is higher than the old one. If you’re denied boarding a plane because of a visible illness, the airline may refund you in full, Elliott said.

How do airlines handle angry passengers?

Speak clearly and ask passengers to repeat information if you are unsure. Remain calm, polite and professional at all times. Don’t take insults or offensive language personally. Remember, your response may turn a minor situation into a major conflict.

Can airlines refuse disabled passengers?

Airlines may not refuse transportation to people on the basis of disability. Airlines may exclude anyone from a flight if carrying the person would be inimical to the safety of the flight. If a carrier excludes a person with a disability on safety grounds, the carrier must provide a written explanation of the decision.

Can you be medically exempt from wearing a mask on a plane?

The federal mask mandate includes an exemption for travelers “with certain disabilities.” The Centers for Disease Control and Prevention says that is “not meant to cover people with disabilities for whom wearing a mask might only be difficult.” The agency notes that asthma probably does not qualify a traveler for an …

When was the ACAA passed?

(1) In 1986, President Ronald Reagan signed the Air Carrier Access Act of 1986 (Public Law 99–435; 100 Stat. 1080), adding a provision now codified in section 41705 of title 49, United States Code (in this section referred to as the “ACAA”), prohibiting disability-based discrimination in air transportation.