Seeing movies you’ve purchased on Amazon Prime Video is usually straightforward, accessible through a variety of devices, and designed to be a seamless experience. However, occasional hiccups and platform-specific nuances can sometimes leave users scratching their heads – this guide provides a comprehensive walkthrough to ensure you can always access and enjoy your purchased content.
Accessing Your Amazon Prime Video Purchases
The primary method for accessing your purchased movies is through the Amazon Prime Video app or website. This guide covers various platforms, from your computer to your smart TV. Let’s explore the specifics:
On Your Computer (Web Browser)
The most direct way to access your purchased movies is through a web browser on your computer.
- Navigate to the Amazon Prime Video website: Open your preferred web browser and go to www.primevideo.com.
- Sign In: Ensure you are signed in to the Amazon account you used to purchase the movies.
- Access Your Library: Look for the “My Stuff” or “My Video” section (the exact wording may vary slightly depending on updates to the website). This is usually located in the top navigation menu.
- Select “Purchases & Rentals”: Within “My Stuff,” you should find an option to view your purchased and rented movies. Click on this.
- Browse and Watch: Your purchased movies will be displayed. Simply click on the movie you want to watch, and it will begin streaming.
On Mobile Devices (iOS and Android)
The Amazon Prime Video app is available for both iOS (iPhone and iPad) and Android devices.
- Download and Install: Download the Amazon Prime Video app from the App Store (iOS) or the Google Play Store (Android).
- Sign In: Open the app and sign in with the same Amazon account you used to purchase the movies.
- Navigate to “My Stuff”: Look for the “My Stuff” or “My Videos” tab, usually located at the bottom of the screen.
- Select “Purchases & Rentals”: Similar to the website, you’ll find a section for purchased and rented content.
- Download or Stream: You can either stream the movie directly or download it for offline viewing. Note: downloading requires available storage space on your device.
On Smart TVs and Streaming Devices (Roku, Fire TV, Apple TV, etc.)
The Amazon Prime Video app is widely available on smart TVs and streaming devices.
- Find the App: Locate the Amazon Prime Video app on your smart TV or streaming device. It is often pre-installed, but if not, you can download it from the app store associated with your device.
- Sign In: Open the app and sign in with your Amazon account credentials.
- Access “My Stuff” or “My Videos”: The navigation may vary slightly depending on the device, but look for a section labeled “My Stuff” or “My Videos.”
- Navigate to “Purchases & Rentals”: Locate the “Purchases & Rentals” section within “My Stuff.”
- Select and Watch: Choose the movie you want to watch and select it to begin playback.
Troubleshooting Common Issues
Even with these instructions, you might encounter issues. Some common problems include:
- Incorrect Account: Make sure you are signed in to the correct Amazon account – the one used to make the purchase.
- App Updates: Ensure your Amazon Prime Video app is up to date. Outdated apps can sometimes have glitches.
- Internet Connection: A stable internet connection is crucial for streaming.
- Device Compatibility: While the app is widely available, some older devices may no longer be supported.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions to further clarify the process of watching your purchased movies on Amazon Prime Video:
FAQ 1: Can I download my purchased movies to watch offline?
Yes, most movies purchased on Amazon Prime Video can be downloaded for offline viewing, especially on mobile devices (iOS and Android). The ability to download might be restricted by licensing agreements for specific titles, but this is rare. To download, look for the download icon (usually a downwards-pointing arrow) next to the movie title in your “Purchases & Rentals” section.
FAQ 2: How many devices can I stream my purchased movies on simultaneously?
Amazon typically allows you to stream different titles on up to three devices simultaneously using the same Amazon account. However, you can only stream the same title on two devices at the same time.
FAQ 3: What happens to my purchased movies if I cancel my Amazon Prime subscription?
Purchased movies remain yours even if you cancel your Amazon Prime subscription. These purchases are separate from your Prime membership benefits and are permanently linked to your Amazon account. You can still access them through the Amazon Prime Video app or website after your Prime membership expires.
FAQ 4: Can I share my purchased movies with family members?
Amazon Household allows you to share certain content, including some purchased movies, with family members who are also part of your Amazon Household. This feature allows up to two adults and four children to share digital content across devices.
FAQ 5: Are purchased movies available in 4K UHD resolution?
The availability of 4K UHD resolution depends on the specific movie and the device you’re using. Look for the “UHD” or “4K” badge on the movie’s details page before purchasing. Also, ensure your device and internet connection support 4K streaming.
FAQ 6: I can’t find a movie I purchased. What should I do?
First, double-check that you’re signed in to the correct Amazon account. If you’re certain you’re on the right account, check your order history on Amazon’s website to confirm the purchase. If the movie is still missing, contact Amazon customer support for assistance.
FAQ 7: Can I return a movie I purchased on Amazon Prime Video?
Amazon’s return policy for digital video purchases is generally restrictive. You can usually only request a refund if you haven’t started watching the movie and the request is made within a certain timeframe (typically 48 hours) of the purchase.
FAQ 8: What if I’m traveling internationally? Can I still access my purchased movies?
Access to purchased movies while traveling internationally depends on licensing agreements and regional restrictions. Some titles may not be available in certain countries. Amazon Prime Video usually displays a message if a movie is unavailable in your current location.
FAQ 9: How do I manage my purchased movies library?
You can’t directly delete purchased movies from your library. However, you can hide them from your viewing history, which will prevent them from appearing in your “Purchases & Rentals” list. This is done by going to “Account & Settings” on the Amazon Prime Video website and managing your viewing history.
FAQ 10: Can I download purchased movies to a USB drive?
No, Amazon does not allow you to download purchased movies to a USB drive or other external storage device. Downloads are only permitted within the Amazon Prime Video app on compatible devices and are encrypted to prevent unauthorized copying.
FAQ 11: What is Amazon’s Whispersync feature, and how does it work with purchased movies?
Whispersync for Video is a feature that automatically syncs your playback progress across different devices. This means you can start watching a movie on your TV and then seamlessly resume watching it on your tablet from the exact point where you left off. It’s automatically enabled for most titles.
FAQ 12: Are there any parental control settings for purchased movies on Amazon Prime Video?
Yes, Amazon Prime Video offers parental control settings that allow you to restrict access to content based on age ratings. You can set up a PIN that is required to watch content above a certain rating, preventing children from accessing inappropriate movies. These settings can be configured in the “Parental Controls” section of your Amazon Prime Video account settings.