Cancelling your Disney Movie Club membership can be straightforward, but understanding the specific steps and potential fees is crucial to avoid unexpected charges. This guide provides a detailed walkthrough of the cancellation process, ensuring a smooth and hassle-free experience.
Understanding Your Disney Movie Club Commitment
Before diving into the cancellation process, it’s essential to review your membership terms. Knowing your minimum purchase obligation, potential termination fees, and renewal dates will prevent surprises. The Disney Movie Club operates on a membership model that typically requires you to purchase a certain number of movies at specific prices during your membership period. Failing to meet this obligation might result in continued billing even after you attempt to cancel.
Reviewing Your Membership Agreement
Take some time to access your account online or refer to your initial welcome packet. This documentation outlines the exact details of your commitment, including the number of movies remaining to fulfill your agreement and any associated fees. Look for clauses related to cancellation policies and early termination.
Methods for Cancelling Your Membership
The Disney Movie Club offers several methods for cancellation. It’s recommended to choose the method that provides the most direct communication and confirmation of your request.
Cancelling Online (If Available)
While the online cancellation option isn’t always explicitly offered, it’s worth checking your account dashboard for a “Cancel Membership” link or a similar option. If available, this is often the quickest and easiest method. Simply follow the prompts and ensure you receive a confirmation email.
Cancelling Via Phone
Calling customer service is often the most reliable method for cancelling. Prepare the following information before calling:
- Your account number
- Your name and address associated with the account
- The reason for your cancellation
Call the Disney Movie Club customer service number. Be prepared to answer verification questions to confirm your identity and account details. Clearly state that you wish to cancel your membership and request confirmation of the cancellation. Note the date and time of the call, the name of the representative you spoke with, and the cancellation confirmation number (if provided). Keep this information for your records.
Cancelling Via Mail
Sending a written cancellation request provides a documented record of your intent to cancel. Include the following information in your letter:
- Your account number
- Your name and address associated with the account
- The reason for your cancellation
- A clear statement that you wish to cancel your membership
- Your signature
Send your letter via certified mail with return receipt requested. This provides proof that your letter was received by the Disney Movie Club. Keep a copy of the letter and the return receipt for your records.
Dealing with Unwanted Shipments After Cancellation
Even after successfully cancelling, you might still receive unwanted shipments. This can happen if your cancellation request was not processed correctly or if orders were already in the pipeline before your cancellation took effect.
Refusing the Shipment
If you receive a shipment after cancelling, you have the right to refuse it. Write “Refused” on the package and return it to the sender. Keep a record of the tracking number and the date you returned the package.
Contacting Customer Service Again
If you continue to receive unwanted shipments or charges after refusing a shipment, contact customer service again. Explain the situation and provide documentation of your cancellation and the refused shipment. Request a refund for any unauthorized charges and confirmation that your account is truly closed.
FAQs About Cancelling Your Disney Movie Club Membership
This section addresses some of the most frequently asked questions about cancelling your Disney Movie Club membership.
FAQ 1: What is the minimum purchase obligation, and how does it affect cancellation?
The minimum purchase obligation is the number of movies you agreed to purchase when you joined the Disney Movie Club. You cannot cancel your membership without either fulfilling this obligation or paying a fee to terminate early. Review your membership agreement to determine your specific obligation.
FAQ 2: Is there a cancellation fee, and how much is it?
Whether there is a cancellation fee depends on whether you have fulfilled your minimum purchase obligation. If you haven’t, you might be charged a fee equivalent to the cost of the remaining movies you agreed to purchase. The specific amount will be detailed in your membership agreement.
FAQ 3: How long does it take to cancel my Disney Movie Club membership?
The processing time for cancellation can vary. Phone cancellations are usually processed immediately, but it may take a few business days for the changes to reflect in your account. Mail cancellations can take longer, depending on postal delivery times and processing turnaround. Always request and retain proof of cancellation.
FAQ 4: What if I’m still being charged after I cancelled?
If you’re still being charged after you believe you’ve cancelled, immediately contact Disney Movie Club customer service. Provide them with your cancellation confirmation number (if you have one) and any other relevant documentation. File a dispute with your credit card company if the charges persist despite contacting the Disney Movie Club.
FAQ 5: Can I cancel my membership online?
While not always prominently displayed, check your account dashboard for a cancellation link or option. If available, this is the fastest method. However, calling customer service or sending a written cancellation request are more reliable options for confirmation.
FAQ 6: What information do I need to cancel my membership?
You will need your account number, name, address, and reason for cancellation. Having your membership agreement handy can also be helpful to reference specific terms and conditions.
FAQ 7: Is it better to call or mail in my cancellation request?
Calling is generally faster and allows for immediate confirmation. However, mailing a certified letter provides a documented paper trail, which can be beneficial if issues arise later.
FAQ 8: Can I reactivate my membership after cancelling?
Yes, you can usually reactivate your membership after cancelling. However, you may need to re-enroll and potentially pay a new enrollment fee.
FAQ 9: What happens to my points or rewards if I cancel my membership?
Typically, any accumulated points or rewards will be forfeited upon cancellation. It’s best to redeem them before cancelling your membership.
FAQ 10: I’m having trouble getting in touch with customer service. What should I do?
Keep trying. Call during off-peak hours or try different customer service channels (if available). Document your attempts to contact them. If you’re consistently unable to reach them, consider sending a certified letter as a more formal approach.
FAQ 11: How do I find my Disney Movie Club account number?
Your account number can be found on your membership agreement, monthly statements, or any correspondence you’ve received from the Disney Movie Club.
FAQ 12: What is the best time to cancel my membership to avoid being charged for a future month?
Cancel your membership at least 30 days before your next billing cycle to avoid being charged for another month. Check your account details to find your billing cycle date.