Canceling your Disney Movie Club membership is a straightforward process, achievable either online, via phone, or through written mail, though the online option is typically the quickest and most convenient. This guide will walk you through each method, ensuring a seamless cancellation experience and answering any lingering questions you might have about the process.
Understanding Your Disney Movie Club Commitment
Before diving into the cancellation process, it’s crucial to understand the terms of your Disney Movie Club membership. Typically, members are obligated to purchase a certain number of titles at regular prices within a specified timeframe after joining. Failing to meet this commitment can result in being charged the difference between the discounted introductory price and the full retail price of the initial movies. Check your membership agreement for specific details regarding your purchase commitment and remaining obligations. It’s always best to fulfill these obligations before attempting cancellation to avoid any surprise charges.
Methods for Cancelling Your Disney Movie Club Membership
There are three primary ways to cancel your Disney Movie Club membership. Choosing the method that best suits your preferences will make the process smooth and efficient.
Cancelling Online
The online method is often the fastest and most convenient way to cancel your Disney Movie Club membership. Here’s how:
- Log into your Disney Movie Club account: Visit the official Disney Movie Club website (disneymovieclub.com) and log in using your username and password.
- Navigate to the “My Account” section: Once logged in, look for a section labeled “My Account,” “Membership Details,” or something similar. The exact location may vary slightly depending on website updates.
- Find the cancellation option: Within the “My Account” section, search for an option to “Cancel Membership,” “Terminate Account,” or similar language.
- Follow the prompts: Click on the cancellation option and follow the on-screen prompts. You may be asked to confirm your decision or provide a reason for canceling. Be prepared to answer a few questions.
- Confirm cancellation: After completing the prompts, you should receive a confirmation message or email indicating that your membership has been successfully canceled. Keep this confirmation for your records.
Cancelling by Phone
If you prefer to speak to a customer service representative, you can cancel your Disney Movie Club membership by phone.
- Locate the customer service number: Find the Disney Movie Club customer service phone number on their website (usually in the “Contact Us” section) or on your membership materials.
- Call customer service: Call the customer service number during their business hours. Be prepared to provide your account information, such as your member number, name, and address.
- Request cancellation: Inform the customer service representative that you wish to cancel your Disney Movie Club membership.
- Answer their questions: The representative may ask you questions about why you are canceling or try to offer you alternative membership options. Politely decline if you are certain about your decision.
- Confirm cancellation: Once the cancellation process is complete, ask the representative to confirm the cancellation and provide you with a confirmation number or email. Keep this confirmation for your records.
Cancelling by Mail
While less common in the digital age, you can still cancel your Disney Movie Club membership by sending a written request via mail.
- Draft a cancellation letter: Write a clear and concise letter stating your intention to cancel your Disney Movie Club membership. Include your account information, such as your member number, name, address, and contact information.
- Include your signature: Sign and date the letter.
- Find the mailing address: Locate the Disney Movie Club mailing address on their website or on your membership materials.
- Mail the letter: Send the letter via certified mail with return receipt requested. This will provide you with proof that your letter was received.
- Follow up: Allow a few weeks for your cancellation to be processed. If you do not receive a confirmation within a reasonable timeframe, contact customer service by phone to follow up.
Frequently Asked Questions (FAQs)
Here are 12 frequently asked questions about canceling your Disney Movie Club membership:
What happens if I cancel before fulfilling my purchase commitment?
If you cancel your membership before fulfilling your purchase commitment, you will likely be charged the difference between the discounted introductory price of the initial movies you received and their regular retail prices. This is why it’s crucial to understand and meet your contractual obligations before canceling.
Can I cancel my membership at any time?
Yes, you can cancel your Disney Movie Club membership at any time. However, as mentioned above, canceling before fulfilling your purchase commitment may result in charges.
Will I receive a refund for unused credits if I cancel?
No, generally, you will not receive a refund for any unused credits when you cancel your Disney Movie Club membership. It’s best to use any available credits before initiating the cancellation process.
How long does it take to process my cancellation?
The processing time for cancellations can vary. Online and phone cancellations are typically processed within a few business days. Mail cancellations may take longer, depending on postal delivery times and processing queues. Always check your account after a few days to ensure it has been cancelled correctly.
Will I still receive promotional emails after I cancel?
You may continue to receive promotional emails for a short period after canceling your membership. You can unsubscribe from these emails by clicking the “unsubscribe” link in the email footer or by contacting customer service.
Can I rejoin the Disney Movie Club after canceling?
Yes, you can typically rejoin the Disney Movie Club after canceling your membership. However, you may not be eligible for the same introductory offers as a new member.
I forgot my Disney Movie Club login information. How can I retrieve it?
You can retrieve your Disney Movie Club login information by visiting the website and clicking on the “Forgot Username” or “Forgot Password” link. You will typically be asked to provide your email address or member number to verify your identity.
What if I continue to receive movies after I’ve cancelled?
If you continue to receive movies after you have confirmed your cancellation, contact Disney Movie Club customer service immediately. They can investigate the issue and ensure that no further shipments are sent. Document everything, including dates and confirmation numbers, as proof of your cancellation.
Are there any cancellation fees?
Generally, there are no cancellation fees associated with canceling your Disney Movie Club membership, as long as you have fulfilled your purchase commitment. If you haven’t met your commitment, you’ll likely be charged the difference in price as described above.
Can I cancel my membership online if I signed up through the mail?
Yes, you can typically cancel your membership online regardless of how you initially signed up. The online cancellation process should be accessible to all members. However, if you encounter any issues, contact customer service for assistance.
What happens to my points balance when I cancel?
Any points you have accumulated will typically be forfeited upon cancellation. It is recommended to redeem your points before initiating the cancellation process. Consider redeeming for a movie you want to keep, as they don’t often transfer to other memberships or future sign-ups.
How do I confirm that my membership is completely canceled?
The best way to confirm that your membership is completely canceled is to check your account online. After logging in, you should see a message indicating that your membership is no longer active. You should also receive a confirmation email. If you are unsure, contact customer service for clarification.