How do I file a formal complaint with the USPS?

How do I file a formal complaint with the USPS?

File a Complaint with the U.S. Postal Service

  1. Use the USPS website’s Email Us form.
  2. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.
  3. Speak to the station manager (postmaster) at a local post office.
  4. Contact the postal consumer and industry affairs office that handles questions for your district.

What does USPS Consumer Affairs do?

Provides information and assistance for postal products and services. Oversees the resolution of customer issues and congressional inquiries; and promotes a proactive relationship that builds and improves customer retention.

Does the Post Office take complaints seriously?

If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.

Who is the boss of the local postmaster?

Louis DeJoy is the 75th Postmaster General of the United States and the Chief Executive Officer of the world’s largest postal organization. Appointed by the Governors of the Postal Service, DeJoy began his tenure as Postmaster General in June 2020.

How do I report not receiving mail?

For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.” For lost or damaged mail, file a claim for either international mail or domestic mail.

Does the post office take complaints seriously?

Who is higher than a postmaster?

The 9 governors elect the postmaster general, the chairman of the board as well as the USPS inspector general; the governors and the postmaster general elect the deputy postmaster general. No more than five governors may belong to the same political party. The board also has the power to remove all of these officers.

What do I do if my mail is not delivered?

Postal Service

  1. For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.”
  2. For lost or damaged mail, file a claim for either international mail or domestic mail.

Who is the boss of a postmaster?

Louis DeJoy
The United States Postmaster General (PMG) is the chief executive officer of the United States Postal Service (USPS)….

United States Postmaster General
Incumbent Louis DeJoy since June 16, 2020.
United States Postal Service
Style Postmaster General
Status Chief executive

How do I contact USPS about missing mail?

My mail has been lost or delayed. If you have a tracking number, use the USPS Tracking System. You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811.

Who is in charge of the post office?

Who is the postmaster boss?

Why is my USPS package still in transit?

Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.

How do you know if USPS loses your package?

To request a search for your missing mailpiece, go to MissingMail.USPS.com and sign in or register. Complete your search request form by providing all the required information and select submit. You will receive confirmation that your search request has been submitted.

Who is above the post office?

About the Board of Governors. The Board of Governors of the U.S. Postal Service is comparable to a board of directors of a publicly held corporation. The Board normally consists of up to nine governors appointed by the President of the United States with the advice and consent of the Senate.

Why does my USPS package keep saying in transit arriving late?

If you receive an “In Transit Arriving Late” status message from the USPS, it usually means that your package is running late and may not be delivered on time. Usually, there is no need to worry, as your parcel will most likely still arrive on time.

Who is the boss of the postmaster?

The United States Postmaster General (PMG) is the chief executive officer of the United States Postal Service (USPS)….

United States Postmaster General
Seal of the former Post Office Department
Incumbent Louis DeJoy since June 16, 2020.
United States Postal Service
Style Postmaster General

Why is my USPS package stuck in transit?