Canceling your Prime Video subscription is generally a straightforward process, though the specific steps can vary slightly depending on how you initially subscribed. This guide provides comprehensive instructions and answers frequently asked questions to ensure a smooth and frustration-free experience.
Understanding Your Prime Video Subscription Options
Before diving into the cancellation process, it’s crucial to understand the different ways you might have subscribed to Prime Video. The method of subscription directly influences how you cancel.
- Amazon Prime Membership: Prime Video is often included as part of a broader Amazon Prime membership, which offers benefits like free shipping, Prime Reading, and other perks. Cancelling Prime affects your access to all these benefits.
- Prime Video Standalone Subscription: This is a direct subscription to Prime Video, without any other Prime benefits.
- Prime Video Channels Subscriptions: These are subscriptions to additional channels (like Showtime or Starz) through your Prime Video account. These channels are managed separately from the main Prime Video subscription.
Cancelling Your Prime Video Subscription: Step-by-Step Instructions
The following methods cover the most common ways to cancel your Prime Video service. Always double-check your subscription details to confirm the correct cancellation path.
Cancelling a Prime Video Standalone Subscription
- Sign In: Go to the Amazon website and sign in to the account associated with your Prime Video subscription.
- Account & Settings: Navigate to “Account & Lists” in the upper right corner, then select “Prime Video”. This will redirect you to the Prime Video settings page.
- Account and Settings: Click the “Account and Settings” menu option.
- Your Account: Select “Your Account”
- Cancel Your Subscription: Find the “Cancel Your Subscription” option and click it.
- Confirm Cancellation: You’ll be presented with options to keep your subscription. Choose the option to “End Now” or “Cancel Subscription” to proceed. You may be offered an alternative, like a lower price or a pause, before the final cancellation.
- Review and Confirm: Review the cancellation details, including the date your access will end, and confirm your decision. You should receive a confirmation email.
Cancelling Prime Video as Part of an Amazon Prime Membership
Cancelling your Prime membership will automatically cancel your access to Prime Video and all other Prime benefits.
- Sign In: Go to the Amazon website and sign in to the account with your Prime membership.
- Account & Lists: Navigate to “Account & Lists” in the upper right corner, then select “Your Prime Membership”.
- Manage Membership: In the “Manage Membership” section, look for options like “Manage Membership” or “Update, Cancel and More.”
- End Membership: Choose the option to “End Membership” or “Cancel Membership.” Amazon will likely present you with various options to keep your Prime membership, such as switching to a monthly plan.
- Confirm Cancellation: Follow the prompts to confirm your cancellation. Be aware of the refund policy, which might offer a partial refund depending on how recently you were charged and how much you’ve used your Prime benefits.
- Confirmation Email: Check your email for a confirmation of your Prime membership cancellation.
Cancelling Prime Video Channel Subscriptions
These channels, like Showtime or Starz, are added to your Prime Video account separately.
- Sign In: Go to the Amazon website and sign in to the account associated with your Prime Video subscription.
- Account & Settings: Navigate to “Account & Lists” in the upper right corner, then select “Prime Video”. This will redirect you to the Prime Video settings page.
- Account and Settings: Click the “Account and Settings” menu option.
- Channels: Navigate to the “Channels” tab. Here, you’ll see a list of your subscribed channels.
- Cancel Channel: Find the channel you want to cancel and select “Cancel Channel.”
- Confirm Cancellation: Follow the prompts to confirm your cancellation. The channel subscription usually ends at the end of the current billing cycle.
- Confirmation Email: Look for a confirmation email for the channel cancellation.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions to provide further clarity and assistance regarding cancelling your Prime Video subscriptions:
FAQ 1: How do I know which way I’m subscribed to Prime Video?
Check your Amazon account details. Go to “Your Account” and then “Memberships & Subscriptions”. This section clearly outlines your active subscriptions, including Prime membership, Prime Video standalone subscriptions, and any Prime Video Channels. Knowing your subscription type is key to cancelling correctly.
FAQ 2: Will I get a refund if I cancel Prime Video?
Refunds depend on how recently you were charged and how much you’ve used the benefits. If you cancel your Prime membership shortly after being charged and haven’t significantly used benefits like free shipping, you might be eligible for a full or partial refund. For Prime Video standalone subscriptions or channel subscriptions, cancellation typically takes effect at the end of the current billing cycle, and you won’t receive a refund for the remaining period. Review Amazon’s refund policies carefully.
FAQ 3: Can I pause my Prime Video subscription instead of cancelling?
Amazon doesn’t typically offer a straightforward “pause” option for Prime Video subscriptions. However, you can cancel and resubscribe later. For Prime memberships, some regions occasionally offer temporary “vacation mode” benefits. Cancellation and later resubscription is often the best option.
FAQ 4: What happens to my watchlist if I cancel Prime Video?
Your watchlist is generally linked to your Amazon account. If you resubscribe to Prime Video later using the same account, your watchlist should still be intact. However, it’s always a good idea to take screenshots or make a list of your watchlist items as a precaution. Backing up your watchlist is a good safety measure.
FAQ 5: Can I cancel Prime Video from my phone?
Yes, you can cancel Prime Video from your phone using the Amazon app or by visiting the Amazon website in your phone’s browser. The steps are the same as cancelling on a desktop computer. The Amazon app provides convenient access to manage your subscriptions.
FAQ 6: I cancelled Prime Video, but I’m still being charged. What should I do?
First, double-check your Amazon account to confirm that the cancellation was processed correctly. Review your bank statements or credit card statements to identify the specific charge. If the cancellation is confirmed and you’re still being charged, contact Amazon customer support immediately. Contacting Amazon support is crucial to resolve billing issues.
FAQ 7: How do I cancel Prime Video if I subscribed through a third party, like my mobile provider?
If you subscribed to Prime Video through a third party, you’ll need to cancel through that third party’s platform. Contact your mobile provider or the platform where you subscribed for instructions on how to cancel. Third-party subscriptions are managed by the initial provider.
FAQ 8: How do I remove my credit card information from Amazon after cancelling Prime Video?
You can remove your credit card information from Amazon in the “Payment Options” section of your account. Go to “Your Account,” then “Payment Options,” and you can edit or remove saved payment methods. Regularly review and update your payment information for security.
FAQ 9: Can I keep my Prime Video benefits if someone else is paying for the Prime membership?
If someone else is paying for the Prime membership and adds you to their Amazon Household, you’ll lose access to Prime Video benefits when they cancel their Prime membership or remove you from the household. Household benefits are tied to the primary account holder.
FAQ 10: I accidentally cancelled Prime Video. Can I reactivate it?
Yes, you can reactivate your Prime Video subscription. Go to the Amazon website and sign in to your account. Look for an option to resubscribe to Prime Video or Amazon Prime. Resubscribing is usually a quick and easy process.
FAQ 11: Does cancelling Prime Video affect my Amazon account in any other way?
Cancelling Prime Video as a standalone subscription will only affect your access to Prime Video. Cancelling your Amazon Prime membership, however, will affect all Prime benefits, including free shipping, Prime Reading, Prime Music, and other perks. Consider the full impact of cancelling your Prime membership.
FAQ 12: What’s the difference between cancelling and unsubscribing from Amazon Prime emails?
Cancelling your Prime membership ends your Prime benefits. Unsubscribing from Amazon Prime emails simply stops you from receiving promotional emails from Amazon. You can unsubscribe from emails without affecting your Prime membership status. Email preferences are separate from subscription status.