Canceling your Hallmark Movies Now subscription is a straightforward process, though the method varies slightly depending on how you initially subscribed. Whether you signed up through the Hallmark Movies Now website, Roku, Amazon Prime Video Channels, or another platform, this guide will provide clear, step-by-step instructions to terminate your subscription and avoid future charges.
Understanding Your Hallmark Movies Now Subscription
Hallmark Movies Now offers a treasure trove of heartwarming and feel-good content, but sometimes you might need to cancel your subscription. Maybe you’ve watched all the movies that interest you, are cutting back on streaming services, or simply don’t find yourself using the platform as often as you anticipated. Whatever the reason, understanding the cancellation process is crucial to avoid unwanted charges. Knowing your subscription method is the first and most important step. It determines the specific platform through which you need to manage your subscription.
Canceling Directly Through Hallmark Movies Now Website
If you subscribed directly through the Hallmark Movies Now website, canceling is a fairly simple process.
Step-by-Step Instructions
- Log in to your Hallmark Movies Now account: Go to the official Hallmark Movies Now website (www.hmnow.com) and click on the “Sign In” button. Enter your email address and password to access your account.
- Navigate to Account Settings: Once logged in, look for the “Account” or “Settings” option. This is typically located in the top right corner of the website, often under your profile icon or name.
- Find the Subscription Management Section: Within your account settings, locate the section related to your subscription. This might be labeled “Subscription,” “Billing,” or something similar.
- Click the “Cancel Subscription” Button: In the subscription management section, you should find a button or link labeled “Cancel Subscription.” Click on this option.
- Confirm Your Cancellation: You may be presented with a confirmation screen asking you to confirm your cancellation. Carefully read the information and follow the prompts to complete the cancellation process. You might be asked for a reason for cancellation, but this is usually optional.
- Check for Confirmation: After completing the cancellation process, you should receive a confirmation email. It’s essential to keep this email as proof of cancellation. Also, check your account settings to verify that your subscription status has been updated to indicate cancellation. Without confirmation, you risk continued billing.
Canceling Through Roku
If you subscribed to Hallmark Movies Now through your Roku device, you’ll need to manage your subscription through your Roku account.
Step-by-Step Instructions
- Access Your Roku Account: There are two ways to access your Roku account:
- On Your Roku Device: From the Roku home screen, navigate to “Settings” > “Subscriptions.”
- Online: Go to my.roku.com on your computer or mobile device and sign in to your Roku account.
- Locate Hallmark Movies Now: In the “Subscriptions” section, you should see a list of your active Roku subscriptions. Find Hallmark Movies Now.
- Cancel the Subscription: Select Hallmark Movies Now and choose the option to “Cancel subscription.”
- Confirm Your Cancellation: You’ll be prompted to confirm your cancellation. Follow the on-screen instructions. Roku may offer you alternative subscription options before finalizing the cancellation.
- Check for Confirmation: You should receive a confirmation email from Roku. Double-check your subscription list to ensure Hallmark Movies Now is no longer listed.
Canceling Through Amazon Prime Video Channels
If you subscribed to Hallmark Movies Now as an Amazon Prime Video Channel, you’ll need to cancel it through your Amazon account.
Step-by-Step Instructions
- Go to Your Amazon Account: Visit the Amazon website (www.amazon.com) and sign in to your account.
- Navigate to Your Memberships and Subscriptions: Hover over “Account & Lists” in the top right corner of the Amazon website and select “Memberships & Subscriptions.”
- Find Prime Video Channels: Locate the “Prime Video Channels” section.
- Find Hallmark Movies Now: Scroll through the list of your Prime Video Channels and find Hallmark Movies Now.
- Cancel the Subscription: Click on “Cancel Channel” next to Hallmark Movies Now.
- Confirm Your Cancellation: You’ll be prompted to confirm your cancellation. Follow the on-screen instructions. You might be offered a discounted rate to keep your subscription.
- Check for Confirmation: You should receive a confirmation email from Amazon. Double-check your Prime Video Channels list to ensure Hallmark Movies Now is no longer listed.
Frequently Asked Questions (FAQs)
FAQ 1: Will I get a refund if I cancel my subscription mid-month?
Generally, no. Hallmark Movies Now, like many streaming services, does not offer prorated refunds for canceling mid-billing cycle. You will typically have access to the service until the end of your current billing period. Review the specific terms of service for your chosen subscription method for precise details.
FAQ 2: How can I find out when my subscription expires?
You can find your subscription expiration date by logging into your account on the platform where you subscribed (Hallmark Movies Now website, Roku, Amazon, etc.). Look for the “Subscription,” “Billing,” or “Account” settings to view your billing cycle and expiration date.
FAQ 3: Can I pause my Hallmark Movies Now subscription instead of canceling?
Hallmark Movies Now does not typically offer a pause feature. Your only options are usually to continue your subscription or cancel it altogether.
FAQ 4: What happens to my watchlist after I cancel my subscription?
Unfortunately, your watchlist will likely be deleted when you cancel your subscription. If you think you might resubscribe in the future, consider taking screenshots or writing down the titles you want to watch.
FAQ 5: I canceled my subscription, but I’m still being charged. What should I do?
First, double-check your confirmation email to ensure the cancellation was successful. Next, contact Hallmark Movies Now customer support or the customer support of the platform through which you subscribed (Roku, Amazon, etc.) with your account details and proof of cancellation. There might be a processing delay, or there could be an error in their billing system.
FAQ 6: How do I contact Hallmark Movies Now customer support?
You can find contact information for Hallmark Movies Now customer support on their website (www.hmnow.com) in the “Help” or “Contact Us” section. They typically offer email support and may also have a phone number available.
FAQ 7: Is there a free trial for Hallmark Movies Now?
Hallmark Movies Now often offers a free trial period for new subscribers. The length of the trial can vary, so check the promotional materials when signing up. Be sure to cancel before the trial ends to avoid being charged.
FAQ 8: Can I resubscribe to Hallmark Movies Now after canceling?
Yes, you can resubscribe to Hallmark Movies Now at any time after canceling. Simply go to the Hallmark Movies Now website or the platform through which you previously subscribed and sign up again.
FAQ 9: Does deleting the Hallmark Movies Now app cancel my subscription?
No, simply deleting the app does not cancel your subscription. You must follow the specific cancellation instructions for the platform through which you subscribed.
FAQ 10: I forgot my password. How can I access my account to cancel?
You can reset your password by clicking the “Forgot Password” link on the Hallmark Movies Now website or the platform where you subscribed. You’ll typically need to enter your email address, and they will send you instructions on how to reset your password.
FAQ 11: Can someone else cancel my subscription for me?
Generally, no. For security reasons, only the account holder can cancel the subscription. However, if you have given someone access to your account credentials, they could potentially cancel it.
FAQ 12: What if I subscribed through a third-party reseller?
If you subscribed to Hallmark Movies Now through a third-party reseller (e.g., a mobile carrier or internet provider), you’ll need to cancel your subscription through that specific reseller. Contact their customer support for instructions on how to cancel.
By following these steps and understanding the specific cancellation process for your subscription method, you can successfully cancel your Hallmark Movies Now subscription and avoid any unwanted charges. Remember to always keep your confirmation email as proof of cancellation.