Renting movies on Verizon FiOS is a straightforward process, offering a vast library of titles directly through your set-top box or mobile app. This guide details the available methods, from navigating the on-screen menu to using digital platforms, ensuring you can access your favorite films with ease.
Navigating the On-Screen Menu: The Classic Approach
The traditional method of renting movies on FiOS involves navigating the on-screen menu using your FiOS remote. This method remains popular due to its convenience and direct access to Verizon’s video-on-demand (VOD) service.
Accessing On Demand
First, turn on your TV and FiOS set-top box. Press the “On Demand” button on your FiOS remote. This button is typically located near the center of the remote and may be labelled “VOD” or have a small TV screen icon. This will take you to the Verizon on-demand menu. If you don’t see an “On Demand” button, try navigating through the main menu using the “Menu” button, then looking for a section labelled “Movies,” “On Demand,” or “Video Store.”
Browsing and Selecting Your Movie
Once in the On Demand menu, you’ll see various categories and subcategories, such as “New Releases,” “Action,” “Comedy,” and “Family.” Use the arrow keys on your remote to browse through these categories. When you find a movie you’re interested in, highlight it and press the “OK” or “Select” button on your remote. This will take you to the movie’s information page, displaying details like a synopsis, rating, and runtime.
Completing the Rental
On the movie’s information page, you’ll see a rental price and an option to rent the movie. Highlight the “Rent” button and press “OK” or “Select.” You may be prompted to enter your FiOS account PIN for security purposes. After entering your PIN (if required), confirm your rental. You’ll then be able to watch the movie immediately. The rental fee will be added to your next FiOS bill. Remember to note the rental period; movies typically expire after 24 or 48 hours.
Using the Verizon FiOS Mobile App
For increased flexibility, you can also rent movies via the Verizon FiOS Mobile App. This allows you to rent content from your mobile device and watch it on your TV.
Downloading and Logging In
Download the Verizon FiOS Mobile App from the App Store (iOS) or Google Play Store (Android). Once downloaded, open the app and log in using your Verizon Online account credentials. If you don’t have an account, you’ll need to create one on the Verizon website.
Finding and Renting Movies
Within the app, navigate to the “On Demand” or “Movies” section. Browse through the available titles, using the search function to find specific movies. When you find a movie you want to rent, tap on it to view its details. Then, tap the “Rent” button. You may be asked to confirm your purchase and enter your PIN.
Watching on Your TV
After renting a movie via the app, you can watch it on your TV through your FiOS set-top box. The rented movie will be available in the “My Rentals” or “Purchases” section of your FiOS On Demand menu on your TV. Simply navigate to this section and select the movie to begin playback.
Troubleshooting Common Issues
Renting movies on FiOS is generally a smooth process, but occasional issues may arise. Here are some common problems and their solutions.
Rental Not Appearing
If the movie you rented isn’t appearing in your “My Rentals” or “Purchases” section, try restarting your FiOS set-top box. Unplug the power cord for 30 seconds, then plug it back in. Allow the box to reboot, then check for the movie again. You can also try refreshing your On Demand menu by exiting and re-entering the section. If the issue persists, contact Verizon FiOS customer support for assistance.
Error Messages
Encountering error messages during the rental process is not uncommon. These errors can be due to network connectivity issues, system glitches, or account problems. Note the specific error code and contact Verizon FiOS customer support for assistance. They can diagnose the problem and provide a solution.
PIN Problems
If you forget your FiOS account PIN, you can reset it through the Verizon website or by contacting customer support. Have your account information ready for verification purposes. Remember to keep your PIN secure to prevent unauthorized rentals.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions about renting movies on Verizon FiOS, designed to provide further clarity and assistance.
1. How long do I have to watch a rented movie on FiOS?
Generally, you have 24 to 48 hours to watch a movie once you begin playback. The rental period is typically specified during the rental process and can also be found in the movie’s details.
2. Can I pause, rewind, or fast-forward rented movies?
Yes, you can pause, rewind, and fast-forward rented movies on FiOS. You have complete control over the playback, just like you would with a purchased movie.
3. Can I rent movies in HD or 4K on FiOS?
Yes, many movies are available in HD and 4K formats. The availability depends on the specific movie and your FiOS service package. Look for HD or 4K logos on the movie’s information page.
4. How much does it cost to rent a movie on FiOS?
The rental price varies depending on the movie. New releases typically cost more than older titles. Prices are displayed prominently on the movie’s information page before you complete the rental. Expect to pay anywhere from $3 to $8 per rental, generally.
5. Can I rent movies on multiple devices with one FiOS account?
Yes, you can rent movies on multiple devices associated with your FiOS account, such as your set-top box and mobile app. However, you may only be able to watch the movie on one device at a time.
6. What happens if I don’t watch the movie within the rental period?
If you don’t watch the movie within the rental period, the rental will expire, and you will no longer be able to access it. You will still be charged for the rental, even if you didn’t watch the movie.
7. Can I cancel a movie rental after I’ve rented it?
Generally, you cannot cancel a movie rental after you’ve confirmed the purchase. However, if you encounter technical issues or accidental rentals, contact Verizon FiOS customer support immediately to explain the situation.
8. Are there any parental control options for renting movies on FiOS?
Yes, FiOS offers parental control options that allow you to restrict access to certain content based on ratings. You can set a PIN to prevent children from renting movies without your permission. This can be set in your FiOS account settings.
9. What payment methods are accepted for renting movies on FiOS?
Rental fees are typically added directly to your FiOS bill. You don’t need to provide a separate payment method specifically for movie rentals.
10. Is there a limit to how many movies I can rent on FiOS per month?
There isn’t a set limit, but Verizon monitors account activity. Excessive rentals might trigger a review, but for normal usage, you shouldn’t encounter any restrictions.
11. Can I download rented movies on FiOS to watch offline?
No, you cannot download rented movies on FiOS for offline viewing. Rentals are streamed directly through your set-top box or the mobile app while you are connected to the internet.
12. How do I contact Verizon FiOS customer support if I have issues with renting movies?
You can contact Verizon FiOS customer support by phone, online chat, or through their website. Have your account information ready when you contact them to expedite the process. The best number to use is 1-800-VERIZON (1-800-837-4966).