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Can you email DHL?

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Can you email DHL?

Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

How do I contact DHL Korea?

Documents and Packages

  1. Call DHL Express on 1588-0001.
  2. Contact DH Express Send Email.
  3. Contact DHL Express FAQ, Tips and Advice.

How do I contact DHL Germany?

Documents and Packages

  1. Call DHL Express on +49 (0) 228 902 435-11 (Domestic)*
  2. Call DHL Express on +49 (0) 228 902 435-13 (International)*
  3. Contact DH Express Send Email.

Why is DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

What if DHL lost my package?

You can contact them by calling (800) 225-5345. The customer care representatives will ask you for more information. Be ready to disclose the tracking ID number, the name of the person who sent the parcel, or the original shipping address.

How do I make a complaint to DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel’s customer service department.

How do I contact DHL ecommerce?

(800) 225-5345DHL / Customer service

How long does DHL take to ship from Korea?

Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website.

What happens if a DHL parcel is not delivered?

If you missed a delivery, you’ll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location. Follow the instructions on your DHL card and on our Track & Trace page.

How do I complain to DHL Germany?

Please contact the DHL Parcel customer service or call +49 228 4 333 112*.

Why is my DHL shipment not moving?

If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

How long will my DHL package be on hold?

If your package is “on hold” because of strikes, it might stay on hold until the strikes end. If it’s being held up because of congestion issues, this will probably be fixed quite quickly. It is normal for a hold to be resolved within a week of it occurring.

Does DHL refund stolen packages?

And even if you can’t get DHL to reimburse you for your stolen purchase, some sellers are willing to send replacement items or give refunds for stolen packages. So even if it isn’t their fault that a package was stolen, it is often worth it to them to replace the item to have higher customer satisfaction.

Who can I report DHL to?

customer service department
You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel’s customer service department.

How do I file a complaint against DHL?

DHL complaints contacts

  1. Call Customer Care on 1 (800) 225-5345.
  2. Visit Customer Care Contact Form.
  3. Call Headquarters on (954) 888-7000.
  4. Tweet DHL Customer Care.
  5. Watch DHL.
  6. Tweet DHL.
  7. Follow DHL.

How long will DHL hold my package?

As per our global standard operating procedures we hold shipments for 7 days, or even longer if we have an “Agreed Delivery” date. We will not charge for this storage. Before we return a shipment we always contact the shipper first for new instructions. We can reroute to an alternative address, return or even dispose.